Conversational Capacity®
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Conversational Capacity®
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It provides the tools to keep your conversations in the “sweet spot”—where learning, collaboration, and innovation are at their highest.
Conversational Capacity teaches learners the following:
- Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This awareness allows for a more intentional response to challenging conversations.
- Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized because that is where the most significant opportunities for insights and growth are.
- Skill Set: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that build curiosity. Balancing candor and curiosity creates the conversational sweet spot.
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